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          END-TO-END LIFECYCLE SERVICES

          Our full portfolio of service options covers every phase of the device lifecycle—from start to finish—for both HP devices and other brands. HP, or authorized HP DaaS partners, can tailor services to your specific needs.

          Devices

          ? HP commercial notebooks, desktops, workstations and retail point of sale devices6

          Hardware Support

          ? Next business day onsite response

          Proactive Management delivered with HP TechPulse

          ? Multi-vendor, multi-OS deployment and service onboarding7
          ? Hardware, software, and BIOS inventory
          ? Device and OS health incidents and reports
          ? Device and software utilization reports
          ? Predictive analytics for Windows, AndroidTM19, and Mac devices
          ? Windows 10 hardware compatibility report
          ? Incident management report

          All Standard Plan features plus:

          Proactive Management delivered with HP TechPulse

          ? Security incidents and reports

          Hardware Support

          ? Accidental damage protection6
          ? Defective media retention

          Proactive Management performed by HP Service Experts

          ? Unified endpoint management service
          ? Monitor analytics, incidents, and reports
          ? Protect data on missing devices
          ? Implement security configuration and encryption policy settings
          ? Initiate automatic parts replacement1
          ? Manage Windows OS upgrades, patches, and policy settings
          ? Provide device security incident reports
          ? Troubleshoot issues with remote assistance
          ? Provision Wi-Fi to end users in a secure manner
          ? Create and manage Windows Information Policies
          ? Drive consistent processes and policies across Windows, iOS, AndroidTM, and macOS

          All Enhanced Plan features plus:

          Proactive Management delivered with HP TechPulse

          ? Security incidents and reports

          Proactive Management performed by HP Service Experts

          ? Conduct quarterly reviews with customers
          ? Deploy applications or catalogs of applications to multi-OS devices
          ? Implement mobile app whitelisting and blacklisting policies

          INSIGHTFUL AND PREDICTIVE ANALYTICS.

          Identify, predict and address issues with HP TechPulse—analytics that use machine learning, preconfigured logic, and contextual data to deliver device, application, and usage insights that help you optimize your IT spending and resources.

          OPTIMIZE IT SPENDING.

          Reduce purchasing complexity with a simple, predictable, plan that maximizes your spend, cash flows, and refresh cycles. Tailor to your needs with other lifecycle services.

          HP DAAS FOR APPLE PLAN

          The modern, easy way to source, support, and manage Apple devices in your organization.

          HP DAAS FOR APPLE PLAN

          The modern, easy way to source, support, and manage Apple devices in your organization.

          Devices
          • ● Apple iPhone?, iPad?, Macs and accessories (Additional Apple products upon request, ask your HP representative14).

          Hardware Support?
          • ● Next business day onsite exchange for iOS devices, next business day onsite response or exchange on macOS devices4
          • ● Accidental damage protection15
          • ● Technical Support for customer IT via email and phone

          Proactive Management with HP TechPulse

          Unified endpoint management service performed by HP Service Experts using modern management tools

          • ● Predictive analytics for Macs
          • ● Conduct quarterly reviews with customers
          • ● Drive consistent processes and policies across multiple operating systems
          • ● Device health analytics, incidents and reports
          • ● Monitor device and software inventory
          • ● Detect and sound alarm on missing devices
          • ● Apply security configuration settings and track compliance
          • ● Protect data on lost or stolen devices15
          • ● Implement device encryption settings on Macs17
          • ● Implement security policiest
          • ● Deploy applications to Apple iPad, iPhone, and Macs
          • ● Track application compliance
          • ● Whitelist and blacklist mobile applications
          • ● Provision Wi-Fi without sharing credentials to users
          • ● Deploy with minimal IT action with Apple Device Enrollment Program (DEP)

          Lifecycle Services
          • ● Customers can add on lifecycle services, such as design and planning or asset tagging, with a single agreement

          Financial Services
          • ● The HP Device as a Service for Apple plan includes options for 2 or 3 year terms
          • ● Take advantage of HP Financial Services16, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

          Real-time threat isolation protection21

          ? Email attachment protection
          ? Chat link and file sharing protection25
          ? Phishing link protection
          ? Secure browsing
          ? File download protection
          ? Corporate website whitelisting support for IT

          Security analytics and reporting through HP TechPulse

          ? Protection status and gap by length of time
          ? Most impacted devices and users by prevented threats
          ? Threats by type, source and over time

          Aon preferential services for HP DaaS customers

          ? Cyber Quotient Evaluation (CyQu) security assessment tool
          ? $0 incident response retainer with 1-hour consultation23
          ? Cyber insurance protection eligibility24

          All SELF-MANAGED Plan features plus:

          HP managed service

          ? Analysis of threats by Service Experts26
          ? Detailed malware kill chain analysis
          ? Enforcement of isolation protection on endpoints

          1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

          2. For full system requirements, please visit www.hpdaas.com/requirements.

          3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

          4. Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage data. Travel zones and charges, if applicable, may vary in some geographic locations.

          5. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

          6. Availability may vary by country.

          7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

          8. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

          9. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

          10. HP DaaS for Apple? is available in the United States directly from HP. Other Apple products as a service available through HP DaaS upon request. Please check with the HP representative in your area for availability.

          11. HP unified endpoint management is provided by HP Service Experts who deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

          12. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software.

          13. Portions of the hardware and technical support services may be provided by Apple.

          14. See system requirements at www.hpdaas.com/requirements. Minimum of 1000 devices required

          15. Remote lock, and wipe functionality requires the device to be powered on and have Internet access.

          16. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.

          17. iOS devices are encrypted within the operating system. For full system requirements, please visit www.hpdaas.com/requirements.

          18. HP DaaS for Apple? is available in the United States directly from HP and select partners. Other Apple products as a service available through HP DaaS upon request. Please check with the HP representative in your area for availability.

          19. Predictive analytics for hard disks and batteries on Android devices.

          20. System requirements for the HP DaaS Proactive Security service are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

          21. HP Sure Click Advanced technology is included with HP DaaS Proactive Security Service and requires Windows 10. Microsoft Internet Explorer, Google Chrome?, and Chromium? are supported. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files, when Microsoft Office or Adobe? Acrobat are installed.

          22. Service Experts available in the Proactive Security Enhanced plan only.

          23. Purchasers of the HP DaaS Proactive Security Service in the U.S receive the Aon CyQu self-assessment and security score. $0 retainer and one-hour consultation included with optional incident response services from Aon. HP onboarding service representatives will provide instructions.

          24. Cyber insurance policy eligibility and quotes based on a variety of factors including the organization’s HP DaaS Proactive Security plan, industry type, Aon’s CyQu report, and carrier selected.

          25. Supported chat applications include Skype and Skype for Business.

          26. Service Experts available in the Proactive Security Enhanced plan only.

          27. HP DaaS Proactive Security Service available as a separate purchase for Windows 10 devices, regardless of manufacturer. See www.hpdaas.com/requirements for additional system requirements. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. Security Experts available in the Proactive Security Enhanced plan only.

          28. Based on HP’s internal analysis of isolation security services that offer SaaS and managed services that include on-board and configure, compliance enforcement and malware threat analytics. Most advanced based on hardware VM isolation enforced protection with individual browser tabs and apps in isolation as of March 2019.

          29. System requirements for HP DaaS Proactive Security are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. HP DaaS Proactive Security requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

          Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or right holder-authorized copying only. Don’t steal music.

          Apple iPad?, iPhone?, iPod? and Mac? are registered trademarks of Apple Inc.

          钓鱼岛捕鱼

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